Failure of process led to girl's Costa drink death

A teenage girl with a severe dairy allergy died after drinking a Costa Coffee hot chocolate made with cows' milk due to a "failure to follow the processes in place to discuss allergies", a coroner has ruled.

Hannah Jacobs, 13, of Barking, east London, died within hours of sipping the drink bought for her by her mother on 8 February 2023.

Assistant coroner Dr Shirley Radcliffe also found there had been "failure of communication" between the coffee shop staff and Hannah Jacobs' mother.

East London Coroner's Court heard that on the day of her death, "neither Hannah or her mother were carrying an epi-pen that had been prescribed".

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