LASTMA assures motorists of swift response to toll-free calls

The Lagos State Traffic Management Authority is assuring the public of its strong commitment to delivering swift and efficient responses to all inquiries and reports received through their Toll-Free Call Centre.

According to a statement signed by the Director of Public Affairs and Enlightenment Department, LASTMA, Adebayo Taofiq, on Sunday, the General Manager, Olalekan Bakare-Oki, reaffirmed the agency’s strong commitment to delivering swift and efficient responses to all inquiries and reports received through its Toll-Free Call Centre (080000527862 /080000LASTMA).

This assurance, the statement disclosed, formed part of the new management’s strategic approach to enhancing the efficiency of traffic management across Lagos State.

The statement revealed that Bakare-Oki emphasised to the agency’s Zonal Heads and field officers the critical importance of responsive communication with the motoring public, stressing that every call to LASTMA would be treated with the highest level of urgency.

Highlighting the features of the customer support centers, he explained that the Toll-Free Call Centre would be in operation daily from 8 AM to 10 PM and serve as a crucial link between LASTMA and the public, enabling motorists to report incidents, seek assistance, and access real-time traffic updates.

“We are acutely aware of the challenges faced by Lagosians on our roads, particularly due to ongoing road construction and rehabilitation projects by the Government. We are committed to providing timely and effective solutions. Our toll-free call centre is a vital tool in this regard, and we continuously strive to ensure that every call is answered promptly, with the appropriate actions taken immediately,” stated Bakare-Oki.

 He also confirmed that since the toll-free call centre’s inauguration in June 2024, the agency had received and addressed over 1,750 calls from the public and that the calls had included feedback on the performance of LASTMA officers at various traffic hotspots across the state.

He further stated that in addition to improving response times, the new LASTMA management was placing a strong emphasis on capacity building within the agency which would involve comprehensive training programmes for staff members at all levels to enhance their skills and ensure they were well-equipped to handle the evolving demands of traffic management in the rapidly expanding metropolis of Lagos

“Our commitment extends beyond simply responding swiftly to public needs; we are also focused on empowering our staff with the knowledge and tools required to perform their duties effectively. Capacity building remains a top priority, and the Government is actively investing in the continuous development of our personnel to ensure they deliver the highest standards of service.”

Bakare-Oki reiterated LASTMA’s dedication to upholding its core values of integrity, professionalism, and service excellence, assuring the public that the agency would continue to strive for improvements across all aspects of its operations to better serve the people of Lagos.