NCC plans consumer-focused tariff reforms for telecom sector

The Nigerian Communications Commission has announced plans to introduce reforms aimed at enhancing tariff transparency in the telecommunications industry.

These changes, set to roll out in the coming months, will require telecom operators to provide consumers with clear, easily accessible tables outlining tariff plans, billing rates, and the terms and conditions associated with their services.

The Executive Vice Chairman and CEO of the NCC, Dr Aminu Maida, disclosed this while speaking at the 93rd Telecoms Consumer Parliament in Abuja on Friday.

He stated that the initiative is part of the Commission’s ongoing efforts to address consumer concerns over data usage and billing complexities, which have been prevalent in the industry.

According to DataReportal, there are now over 5 billion internet users worldwide, with Nigeria alone accounting for 132 million connections.

Nigerians spend an average of 4 hours and 20 minutes on social media daily, exceeding the global average, underscoring how deeply embedded digital interaction is in their lives.

In 2024, Nigeria’s daily data usage averaged 336 gigabytes per second, a 39 per cent increase from the previous year—a testament to the data-driven lifestyle many Nigerians lead.

Despite this digital immersion, many Nigerian consumers feel their data depletes faster than expected, a sentiment often echoed across the nation.

“In addition, to address tariff complexity, the NCC issued Guidance on Tariff Simplification, requiring operators to provide clear, accessible information on data plans and pricing,” Maida said. “This transparency will empower consumers to make better-informed decisions about their data usage and billing.”

He explained that the reforms would require operators to implement this guidance, presenting consumers with tables detailing their tariff plans, billing rates, and all terms and conditions associated with the plans they subscribe to.

Earlier this year, the NCC analysed consumer complaints, revealing data depletion and billing issues as the top concerns. In response, the regulator directed Mobile Network Operators and Internet Service Providers to conduct audits of their billing systems, which reported no major issues.

Maida reiterated that operators will be required to present all tariff plans straightforwardly, with no hidden charges or ambiguous terms. This move is expected to increase consumer confidence and promote fairness in telecom billing practices.

In addition to tariff transparency, the NCC has focused on simplifying the process for consumers to understand how their data is being used, helping to reduce complaints about unexpected data depletion.

Through these reforms, the Commission seeks to create a telecom environment where consumers feel more informed and in control of their digital experiences.