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Legit.ng journalist Victor Enengedi has over a decade's experience covering Energy, MSMEs, Technology and the stock market.
The Nigerian Civil Aviation Authority (NCAA) announced that it is actively working to settle and reimburse passengers affected by outstanding Dana Air tickets.
The Authority stated that it is in discussions with Dana Air’s management and NG Eagle to facilitate the refund and compensation process for ticket holders, with a target to complete the reimbursements by year’s end.
Source: Getty Images
Michael Achimugu, Director of Public Affairs and Consumer Protection, shared this update at a press briefing in Abuja, where he reviewed data on passenger complaint resolutions from September 2024.
Addressing the Dana Air situation, he noted a significant volume of complaints and compensation requests following the airline’s suspension due to financial instability impacting its operational safety.
Achimugu said:
“An organisation which is on suspension for financial reasons may not immediately have cash to refund to passengers, but the NCAA is engaging the Dana airline management and NG Eagle management because NG Eagle is taking over the assets of Dana, and we are looking at a solution where NG Eagle takes over the liabilities as well."The NCAA proposed that NG Eagle could transport Dana Airline ticket holders while recognizing passengers' rights to opt for a cash refund rather than a flight.
The Authority urged affected passengers to be patient and committed to thoroughly addressing the matter by the end of the year.
Achimugu emphasized that Dana Air's suspension remains in effect. He also noted that, since the NCAA’s new leadership took office in December 2023, the Authority has resolved more than 65% of reported cases.
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Source: Legit.ng
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