See 9mobile explanation to Nigerians on service disruption and promises

• 9mobile has apologised to its subscribers for widespread service disruptions affecting internet connectivity
• The company assured customers that its engineers are working diligently to fix the issues and thank customers for patience
• 9mobile is one of the leading telecommunication companies in Nigeria with over 11 million mobile subscribers

Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.

The management of 9mobile has issued an apology to Nigerians following a recent service disruption that affected various parts of the country.

9mobile apologise to customers on service disruption Photo credit: @kunleajani
Source: Twitter

In a press statement, 9mobile attributed the disruption to multiple fiber cuts and damage to its network infrastructure.

Customers have reported that the network outage egan on Saturday and persisted until Wednesday, causing significant disruption to their connectivity and phone calls, Leadership reports.

9mobile apologies o customers

The company in a message to customers affirmed commitment to ensure customers enjoy uninterrupted services.

The statement reads:

"As a business, we understand the frustration and inconvenience that this disruption has caused to connectivity and communication for our customers. We feel your pain and know what the disruption means for you."

9mobile emphasized its appreciation for customer loyalty, stating:

"You have been with us through our darkest hours in business, and our sunshine years are here now. Satisfying you with quality service remains a significant pillar of the brand experience we want you to have with us."

To address the issue, the management has established a Virtual Situation Room, enabling real-time situation reports from various locations. This hands-on approach aims to ensure complete service restoration for all customers.

The company noted that service had already been restored to most areas and assured customers that technical teams are working around the clock to resolve any remaining issues and sustain the quality of service.

The statement concluded:

"We appreciate your patience and understanding during this challenging time, and we remain committed to delivering the high-quality service that you desire and deserve from 9mobile. "Be assured that the excellent connectivity that enables you to do all you want to do is the commitment of our new leadership."

Banks may shut branches as hunger amid hunger protests

Legit.ng previously reported that Banks and other financial institutions in Nigeria would shut down on Thursday, August 1, 2024, as the hunger protest begins nationwide.

None of the banks officially sent out a notice of closure to customers, but employees disclosed in a chat that they have been asked not to report for work on Thursday, August 1, 2024, as the banks monitor the protest.

Also, the financial institution's regulator, the Central Bank of Nigeria (CBN), has issued a notice of closure to banks due to the protests.

Source: Legit.ng