See more as Zenith Bank gives update on service disruption, apologises to customers

• Zenith Bank has apologized to customers for the service disruption that affected internet banking transactions.
• The financial institution assured customers that progress had been made and service had been restored
• Zenith Bank is one of the biggest banks in Nigeria and has, over the years, been regarded as one of the best

Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.

Nigeria’s leading financial institution, Zenith Bank, has announced that services have been restored following recent IT infrastructure upgrades.

In a message posted on Thursday, September 3, 2024, the bank apologised for the service disruptions experienced across its e-channels during the upgrade period.

Zenith Bank says service has been restored Photo credit: peeterv
Source: Getty Images

The bank clarified that the glitches were a result of routine information and technology maintenance, which is essential for optimizing service delivery.

Zenith Bank emphasized its commitment to ensuring 100% uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintain uninterrupted service availability.

In the statement, the bank expressed its sincere apologies for any inconvenience caused to customers during the upgrade process, highlighting that the information technology enhancements are designed to improve the quality of service for its esteemed clientele.

The message reads in part:

"We sincerely apologize for the recent service disruptions you experienced on our banking channels. These disruptions were due to an Information Technology upgrade aimed at enhancing the quality of service we provide."We have made significant progress with the upgrade, and you can now conveniently perform transactions using your Zenith Bank Debit Card, the Zenith Bank Mobile App, the Zenith Bank Internet Banking Platform, or through Zenith Agents nationwide via Agent Banking. You can also visit any of our branches nationwide to carry out your transactions."For any inquiries, please contact Zenith Direct at +234 201 278 7000, 0700ZENITHBANK, 0904 085 7000, or via email at Zenithdirect@zenithbank.com. Thank you for banking with us."

Nigerian bank apologises to customers

Earlier, Legit.ng reported that Unity Bank had resolved the network issues that had affected its customers.

The Africa Association of Professional Freight Forwarders and Logistics of Nigeria released a public statement on the network issues.

The bank has apologised for the inconvenience and announced that regular services have been restored.

To further address the challenge, the bank has decided to open during weekends to alleviate customers' difficulties and provide additional support.

PAY ATTENTION: Сheck out news that is picked exactly for YOU ➡️ find the “Recommended for you” block on the home page and enjoy!

Source: Legit.ng