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Veritas Kapital Assurance Plc received double honours at the 2024 Customer Service Excellence Awards held recently.
The firm clinched the highly coveted titles of Insurance Brand of the Year and Best Customer Care Insurance CEO of the Year.
The gold and diamond awards were presented on Friday by customer service.
The Managing Director/Chief Executive Officer of Veritas Kapital Assurance, Dr. Adaobi Nwakuche, was honoured with the Diamond Award for Outstanding CEO Leadership.
The Gold Award for Outstanding Customer Engagement was presented to the company, which was received by the Regional Head of Lagos and South, Mr. Godwin Agbonaye, on behalf of Dr. Nwakuche.
Head of Marketing and Corporate Communications, Mr. Arinze Adigwe, collected the Gold Award for Insurance Brand of the Year, further underscoring the company’s strong brand presence and customer-centric approach.
Mr Abidemi Adesanya, representing the award organisers, praised Veritas Kapital Assurance for its outstanding customer engagement, noting that the company and its leadership emerged as the winners after thorough and meticulous research. He commended the firm for placing customers at the centre of its business strategy, which has greatly contributed to its continued success.
In his acceptance speech, Agbonaye expressed deep gratitude to the organisers for the recognition. He emphasised Veritas Kapital Assurance’s unwavering commitment to customer satisfaction and highlighted the integral role that customer engagement plays in driving the company’s growth and success. He further noted that the award reaffirms their dedication to consistently enhancing their service delivery and products.
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