See DisCo deadline for customers to update prepaid meter

• Abuja Electricity Distribution Company has urged prepaid meter users in Nigeria to update their meters
• Consumers would be issued two free key change tokens by their respective electricity distribution companies (DisCos)
• The electricity company said the update will not affect the customers' units, nor will it make their meter run faster than usual

Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.

The Abuja Electricity Distribution Company (AEDC) has advised all electricity consumers in Nigeria to use prepaid meters to complete their TID rollover process for their prepaid meters deadline of July 31, 2024.

Customers have a deadline of July 31 Photo credit: News24, PropertyPro
Source: Getty Images

The TID rollover is necessary to ensure that meters can continue to accept new energy tokens and function properly after this date.

AEDC message to customers

Acting managing director/chief executive officer Victor Ojelabi, who made this known said that though the global termination for the TID rollover is 30th November 2024, AEDC’s target is to ensure all customers are rolled over by July 31, 2024.

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Ojelabi said:

“We have launched the Token Identifier (TID) Rollover to enhance the integrity and functionality of prepaid meters. "This initiative is crucial for accurate billing and updating the meter software security."

Plans for the future

The MD also revealed that the company has unveiled a series of strategic initiatives aimed at transforming its operations and delivering superior service to its customers.

According to him, AEDC is intensifying efforts against energy theft with increased vigilance and conducting "night raids" to detect and address illegal connections.

Other initiatives mentioned by Ojelabi include settling outstanding bills to enhance service delivery and operational efficiency, facilitating meter distribution to unmetered customers under the federal government's Mass Metering initiative, launching vending platforms for convenient token purchases across multiple channels, enhancing the customer experience department for prompt handling of inquiries and complaints, and digitizing internal operations, including implementing an Enterprise Resource Planning (ERP) system to expedite employee processes and operational efficiency.

NERC to Fine DisCos for overbilling

Legit.ng reported that the Nigerian Electricity Regulatory Commission has revealed that Discos who breach certain contractual obligations to regulators and customers would face additional penalties.

This will impact seven issues that would be used to evaluate each DisCo's performance, according to an Order on Performance Monitoring Framework for All DisCos.

The new order sought to hold the top management of each DisCo accountable for their compliance with reporting requirements and implementation of commission directives in line with the utility's terms and conditions.

Source: Legit.ng