See First Bank message to customers ahead of system migration

• FirstBank has clarified that its upcoming cloud-based platform migration, scheduled to last at least eight days
• The tier-one bank noted that only vendor-related systems will be affected, reassuring customers that there is no need for concern.
• First Bank is one of Nigeria's leading financial institutions will branches in Nigeria and other African countries

Legit.ng journalist Dave Ibemere has over a decade of business journalism experience with in-depth knowledge of the Nigerian economy, stocks, and general market trends.

FirstBank has provided clarification on its planned transition to a cloud-based procurement and financial platform.

In a statement released on X, the bank explained that the system migration is not for customers but for only vendors.

First Bank assures customers of uninterrupted service Photo credit: Bloomberg/contributor
Source: Getty Images

It assured that banking service will not be affected and the migration will only impact the bank’s vendor platform.

Legit.ng had earlier reported a scheduled transition will take place between October 26 and November 3.

During this time, suppliers will temporarily lose access to the bank’s vendor platform, but FirstBank assured that access would be restored following the update.

First Bank assures customers

The bank in its statement noted that the change involves moving from the current I-Supplier platform, which connects the bank with suppliers, to a new cloud-based supplier management system designed to streamline supplier interactions and enhance operational efficiency.

The statement reads:

"We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank."The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors."Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform."Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services."

First Bank announces new names for subsidiaries across Africa

In another report, Legit.ng revealed that First Bank has announced the name change of its subsidiary in several countries to align with the parent brand.

The bank states that the move will help create brand clarity and consistency across all FirstBank Group subsidiaries.

First Bank has branches in various countries across Africa and Europe.

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Source: Legit.ng